Your role
Valadis is the logistics branch of the Vadigran group. Order processing, warehousing and transport — for Vadigran and for other players in the pet industry who trust us to deliver.
We are looking for a motivated and structured Customer Service & Order Support employee to join our team — someone who brings energy, clarity and genuine commitment to every customer interaction.
You join a close and supportive team, with a hands-on team lead who knows the business inside out. Teamwork, straight communication and a good atmosphere are part of our DNA — because that is what makes people actually want to come to work in the morning.
You are a key player: incoming orders, customers on the line, export documents, complaints to handle. Never on your own, but with real autonomy. And the satisfaction of knowing that what you process in the morning reaches a customer the next day.
What you do
Processing and follow-up of incoming orders : the heart of the job
Managing emails and calls in FR · NL · EN
Professional follow-up of complaints
Managing export customers : phytosanitary and customs documents, invoicing, transport follow-up
Coordination with logistics and transport teams
From day one, you will spend time with our logistics and transport team : "a day in the life" moments that give you a concrete understanding of the impact of your work, from order processing to delivery at the customer.
Who you are
Trilingual FR · NL · EN : spoken and written
Energetic and positive : a good atmosphere is built together
No 9-to-5 mentality : our customer service runs between 7.30am and 5pm on a team rotation. Jumping in when needed comes naturally to you.
Curious and proactive : you spot what can be done better and you say so
Comfortable with change : digitalisation is well underway and processes are evolving
Reliable and supportive : your team can count on you, and you on them
On site every day : the collaboration with logistics requires it
Continuous improvement isn't just a buzzword here — it's how we actually work. Processes are evolving, digitalisation is in full swing, and if you're the kind of person who spots a better way of doing things and speaks up, you'll fit right in.
What we offer
Full-time contract : 37h/week
20 days of legal leave + up to 4 additional days (PC 226)
Competitive salary : meal vouchers, eco vouchers, commuting allowance
A real place in a human-sized team
A job where you see the concrete impact of what you do, every day
Internal and external training to keep growing
Staff discounts on our products : a welcome perk when you love animals
Quarterly team event with the whole group
And yes : your dog is welcome 🐾